Call (01) 492 4566

Phone orders & advice

Call 01 4924566

Phone orders & advice

88 Terenure Road North

Dublin 6w store. Online 24/7

Mon-Sat: 10am - 6pm

Delivery Nationwide


What is Woolcool? Why am I receiving Woolcool with my frozen pet food order?

The Pet Parlour has changed to Woolcool for all our Frozen Pet Food Orders.
Woolcool is Refundable, reusable, biodegradable, amazing, and very very Cool!
Woolcool’s thermal insulated frozen food packaging inserts, made from sheep’s wool, offer an environmentally friendly alternative to polystyrene. Woolcool inserts are fully compostable & biodegradable, fully reusable and a 100% sustainable solution to transporting frozen goods from our shop to your door.
It works like this:
Once you place an order of frozen pet food for delivery, a refundable deposit of €4 will be applied to your shopping cart. This refundable deposit is for the Woolcool inserts, of which there are are two with each order up to 25kgs.
Please hold on to these inserts and when you receive your third order (Three sets of inserts, 6 inserts in total) simply fold and put the 3 Woolcool sets into one of the cardboard boxes you received, tape it up and Email us for collection.
Subject : Woolcool Returns
Email Main Body: Name
Phone Number
Additional Info: Any info that will help the driver find the package on collection.
When we receive the 3 sets of Woolcool inserts, we will issue you a full refund directly to your account! Simple!
NOTE: If you cannot be at home for the collection, please leave the box somewhere accessible for the driver to collect. We require exact details of where the collection will be. Please include these details in your Woolcool Returns Email.
Its time to say bye bye to Polystyrene!

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